Refund policy

Due to the custom and personalized nature of our items, ALL SALES ARE FINAL. We do not accept returns, cancellations or exchanges. Please ensure that you double check all personalization prior to checking out and completing your order. Once your item is placed in production, orders cannot be changed or cancelled. Any requests made for changes to products that are already in the production process will be charged an additional fee. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it if needed. You can contact us using our contact form or you can send us an email at starfishcoast@gmail.com.